bad service

<p>On the 20th of October I had an unpaid debit on my account immediately after I made a transfer to multichoice and I have a proof of payment for that.It came as a shock when my account was paid in full before the statement date which is the 1st,just because I decided to swith my debit date to the 20th instead of the 1st I get penalised, when I made a call to the customer service the lady couldnt assist she decided to refer me to the email assistance without even trying to help and the self service option gave me an allert stating my surname is not recognized on the smart card number which I inserted and It was the correct one, I think multichoice are so pathetic and full of *********** people,</p>