Bad Service

<p>I have 2 DSTV decoders, one with DStv Access and the other one with DStv Compact. On the 3rd of October, I called the call center ( ********** 222) and asked them to swap the packages so that the decorder with DStv Access have DStv Compact and the one with DStv Compact to have DStv Access. The guy who was helping me did not know how to (or maybe did not want to) and what he did was to upgrade the one with DStv Access to DStv Compact. I told him that I don't have money at that moment to pay for the upgrade as I just wanted them to be swaped and he said there is no problem, I don't have to pay anything. This morning, one of my packages was off and when I called, they say I must pay of which I tod that guy that I don't have money and now this. What I want is for my package to be activated and then I can pay at the end of the month because it is now my fault that your consultants does not know their job. My customer number is ********** 8.</p>