1 reviews | Active since May 2012
bad service
<p>Hi</p> <p>I can't watch tv it keeps freezing and must be rebooted every two minutes, then my son called them and worked properly for half a day and went back to the same problem. Then we called again and we were asked to reboot but it keeps on freezing. </p>
Dear Rachel
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Rachel
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Good day Rachel
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
If you’re experiencing continuous reboots and freezing on your Explora, your Explora hard drive needs to be formatted – below are the steps you need to follow.
Please note that you will lose all existing recordings, and your Catch Up and Box-office titles will have to load again. You’ll also need to reset all your scheduled recordings.
DStv Explora hard drive format
1. Hold the POWER button on your remote down, till the front panel shows a blank screen
2. Then hold down the P+ button, until CODE appears on the front panel
3. Then press: P- (0 will appear on the front panel)
4. Then press P+ (01 will appear on the front panel)
5. Then P- again (010 will appear on the screen)
6. Then P+ again (0101 will appear on the screen)
7. A blinking HDDF will appear on the front panel of your Explora
8. Then press P+ to confirm (hold down for 5 seconds)
9. Do not interrupt the process until you see PASS displayed on the front panel
10. LOAD will appear on the front panel. Please wait for the process to complete which will take a few minutes
11. You’ll know it is done when your pictures start`s playing again
12. Please check your playlist – if it is blank, then the formatting was successful. If it is not, then you need to do the steps again.
13. If successful, please remember that it will take at least 48-72 hours for your Box Office and Catch Up to populate again. Don’t forget to set your recordings again.
Should you require any additional assistance, please do not hesitate to contact us.
Kind regards
Rupert
Good day Rachel
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
If you’re experiencing continuous reboots and freezing on your Explora, your Explora hard drive needs to be formatted – below are the steps you need to follow.
Please note that you will lose all existing recordings, and your Catch Up and Box-office titles will have to load again. You’ll also need to reset all your scheduled recordings.
DStv Explora hard drive format
1. Hold the POWER button on your remote down, till the front panel shows a blank screen
2. Then hold down the P+ button, until CODE appears on the front panel
3. Then press: P- (0 will appear on the front panel)
4. Then press P+ (01 will appear on the front panel)
5. Then P- again (010 will appear on the screen)
6. Then P+ again (0101 will appear on the screen)
7. A blinking HDDF will appear on the front panel of your Explora
8. Then press P+ to confirm (hold down for 5 seconds)
9. Do not interrupt the process until you see PASS displayed on the front panel
10. LOAD will appear on the front panel. Please wait for the process to complete which will take a few minutes
11. You’ll know it is done when your pictures start`s playing again
12. Please check your playlist – if it is blank, then the formatting was successful. If it is not, then you need to do the steps again.
13. If successful, please remember that it will take at least 48-72 hours for your Box Office and Catch Up to populate again. Don’t forget to set your recordings again.
Should you require any additional assistance, please do not hesitate to contact us.
Kind regards
Rupert
Hi
I've all what I was told to do and it make any difference, then I called again this morning. I'm now told to take the Explorer to any dstv outlet since there wasn't any help.
Hi
I've all what I was told to do and it make any difference, then I called again this morning. I'm now told to take the Explorer to any dstv outlet since there wasn't any help.