Bad service
<p>I upgraded my services to premium last week and I was told that I can only down grade it after my pay day so that's exactly what I'm doing but the person I spoke to at the call Centre told that's not possible so if this is how dstv operate I will like to cancel my account and never be a member </p>
Dear Hulisani Demana
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Hulisani Demana
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Mr H Ndimane
We apologies for the late response and for the inconvenience caused. Upon checking your account we confirm that your service was downgraded to the Compact package on the 21st August 2016 by one of our agents. After downgrade of service you were made aware that your account now reflects a credit of R400.65.
Should you require any further assistance, feel free to contact or liaise with us on any of our communication mediums.
Regards
Nesta
Dear Mr H Ndimane
We apologies for the late response and for the inconvenience caused. Upon checking your account we confirm that your service was downgraded to the Compact package on the 21st August 2016 by one of our agents. After downgrade of service you were made aware that your account now reflects a credit of R400.65.
Should you require any further assistance, feel free to contact or liaise with us on any of our communication mediums.
Regards
Nesta