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lM
lindelani M

1 reviews | Active since Oct 2013

14 Jul 2016, 08:46

Bad service

<p>I have called in twice requesting one thing and up until today i haven't been helped.</p> <p> </p> <p>I called in i think in may if i'm not mistaken and was told someone will from sales will call me back and i called again a week ago and same story. I want to know from Multichoice are we not allowed to make any changes on decoder over the phone or is it a sign that i wont get what im looking for.</p> <p> </p> <p>I wanted the explorer decoder on that freeze advert but i guess mine they are still manufacturing or rather multichoice doesnt need my services anymore ... How long does it take cause it was said by both agents that i will get a call within 24 to 48 hours or did i make a mistake its 24 days to 48days</p> <p> </p> <p>I'm so disappointed can even believe that two agents can do this to me. </p> <p> </p> <p> </p> <p>Multichoice seriously whjy did you hire *********** agents like the two that picked up my call.</p>

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Replies (8)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Jul 2016, 08:50
Official

Dear Lindelani

Thank you for taking your time to contact us.

Your query will be attended to shortly.

Kind regards

DStv Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Jul 2016, 09:06
Official

Dear Lindelani

Thank you for taking our call as discussed, we have referred your enquiry to our PriceLock department for urgent assistance. They will contact you directly as soon as possible.

Regards

Elna

lM
lindelani M's update14 Jul 2016, 09:09
Reviewer Update

Hi Elna ..

I'm not happy with the *soon as possible idea * as i think i have waited too long for this call.

lM
lindelani M's update26 Jul 2016, 14:33
Reviewer Update

Hi Elna . thank you very much for all the assistance you gave me last week .. I am now connected but another problem the installer that was assigned to me gave are very rude and they took my old LNB with them and when i called their offices it seem as if its a fly by night as the person that i spoke to promised to call me back and i had to call back and was told they installers didnt report for duty today . What are the criteria used to be on the preferd list? i asked the installer to swap around my decorder and leave both of them playing before i can call the callcentre , the guy respond to day that he will need cash from me to swap my decoder.

How did people get to be on the prefered list whereas they cant treat customers and they take whats not theirs . Please take it up with them as i need my LNB.

lM
lindelani M's update10 Aug 2016, 07:07
Reviewer Update

Hi Elna

I have tried calling you today just after 9.

His name is Philly's and the contact number is ********** 162.

Regards

Lindelani

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Aug 2016, 12:36
Official

Hi Lindelani

Thank you for your prompt response.

We have referred the matter to the relevant department for further investigation and assistance. Feedback will be provided as soon as more information becomes available.

Regards

Elna

lM
lindelani M's update22 Aug 2016, 09:23
Reviewer Update

Good day Elna

I have recieved a call last week from Philly installation and due to illness i was admitted the same day that they say the are coming over to hand me the LNB.

My apologies with regards to this kindly send this message to the relevant department so they can call me back as they never take anything serious..

Your assistance with regards to this will be highly appreciated.

Regards

Lindelani

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Aug 2016, 11:25
Official

Dear Lindelani

We have referred the matter to the relevant department for further assistance as requested. They will contact you directly with your concerns.

Regards

Elna