pB
patricia B

1 reviews | Active since Dec 2015

21 Jun 2016, 06:59

bad service

<p>My Reference number for my calls at multichoice is ********** -168. my account number is ********** 3 I have to keep on being disconnected they keep saying I have not paid I spoke to Michael Mazibuko who was not the first person I spoke to and he was able to trace the payment and reconnected me then they disconnected me again the I spoke to Duduzile Mthembu who i sent the proof of payment to and they rectified my problem but then they have disconnected me again this morning and i am tired of making calls to they call centre they just seem to be so *********** and unprofessional having to call them so many times over the same problem and no one seems to get it right the first time. I am very angry and fristrated with their service. I sent the email to **********

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jun 2016, 13:37
Official

Dear Ms Badenhorst,

Thank you for taking our call today.

As discussed, you have been responded to and the proof of payment is forwarded to our finance team for allocation. Once the payment is traced, it will be allocated back into your DStv account.

We would like to thank you for your time and patience.

Kind regards

Dinah