Bad service

<p>My DSTV account was debited on 01 June 2016 , an amount of R864. On the 11th June, my services were suspended and got an sms saying that I need to pay R696.93 for reconnection.</p> <p>I called their call centre and I was told the monthly money was reversed and that I need to come through with proof of payment to state that I indeed paid my accounts. On Sunday 12 June I called the customer service centre again and the agent told me that I need to pay R540 for my account to be reconnected. My monthly subscription fee is R864, how does it happen that I need to pay R696 or R540 to reconnect my services which does not amount to premium service fee??</p> <p>Monday 13 June I went to the customer service Centre in Randburg with pop to prove that my account was paid for and there was no reversal on my side. The manager on duty then told me that I must go print another statement just to make sure so they can escalate this to their finance department.</p>