1 reviews | Active since Dec 2010
BAD SERVICE
<p>@MultiChoice I am so frustrated with MultiChoice at the moment.got a brand new Explora and it would not record a series. Took it to Randburg and it was swapped out with a refurbished unit as there was a fault with the new one. Two weeks later the refurbished unit start playing up. It would just freez, reboot itself for no reason. It would not record half of what I programmed it to record. Took it back to the MultiChoice branch in Mondeor yesterday and while there the consultant had to get three until from the storeroom as all where faulty. Came home with the unit plugged it in and went out. When I came home and put it on it just would not stop rebooting. I find this unacceptable. While I was at the Mondeor branch yesterday there was a lady that had been trying to get her Explora swapped out five times in the last week and the service she and I have received is pathetic. MultiChoice have no idea about client service and as long as you pay and they make money to hell with the customers.</p>
Good day Mr Guthrie
We tried to contact you to assist with your complaint without any susses.
Our records indicate that you have been assisted by one of our consultants that assisted with technical troubleshooting and advised that your Catch up and Box Office titles will take about 48 hours to load on your decoder.
Should you require any additional assistance, please do not hesitate to advise us by return mail and we will assist you accordingly.
Regards
Rupert
Good day Mr Guthrie
We tried to contact you to assist with your complaint without any susses.
Our records indicate that you have been assisted by one of our consultants that assisted with technical troubleshooting and advised that your Catch up and Box Office titles will take about 48 hours to load on your decoder.
Should you require any additional assistance, please do not hesitate to advise us by return mail and we will assist you accordingly.
Regards
Rupert
Good day,
I recived your voice message. Thank you for try to call me back to get this resolved. I called the contact centre to get help with setting up my HD PVR and NOT my Explora. This has still not been sorted. I come in again and get another referbished unit, but will this help or will I just have to keep replacing a unoit that does not work with another unit does does not work.
Good day,
I recived your voice message. Thank you for try to call me back to get this resolved. I called the contact centre to get help with setting up my HD PVR and NOT my Explora. This has still not been sorted. I come in again and get another referbished unit, but will this help or will I just have to keep replacing a unoit that does not work with another unit does does not work.
Dear Byron
Thank you for your prompt response.
We understand your concerns. Let us know if the problem persist after your decoder has been replaced, we will look into it and assist further.
Regards
Elna
Dear Byron
Thank you for your prompt response.
We understand your concerns. Let us know if the problem persist after your decoder has been replaced, we will look into it and assist further.
Regards
Elna