Bad Service

<p>I called multichoice on the 14 May to downgrade my package from premium to compact. I was told to called 3 days in advance as my deduction date is the 20th every month by debit order. Fine enough, I then called the Monday 16th May of which it was captured and I was told that it will go through processing and that on the 20th May I will pay the compact price. I called the Wednesday 18th again to confirm if everything is in order regarding the processing. Lady said all is fine and the amount will go off on the 20th and the downgrade will take place... Then this morning 21st May I get a notification on my phone with the premium amount deducted and I noticed that the full package is still on. I contacted the number *** again and explained my story. Lady gave me the ***-I45 and said that the downgrade never took place.. "I wasn't impressed with this service" I was furious and explained that I want the compact package and my other money reversed. She politely changed my package to compact and said that I don't need to reverse the money but next month then just pay the R29 (the difference). I refused this and then she said I must go into the bank to get my money back regarding the debit order... Why must I go if multichoice made a slip up. She then said afterwards she can change it but I will have to wait 7 days for my money back ... ****ed I am . I am now on the compact package and paid a premium price . So for 7 days that I have paid for the premium package, I have to watch compact.. This is so wrong!!!!!!! As when I previously changed from compact to premium ... I was charged a pro- rata amount for those days before my debit order went off... What pro-rata price am I getting back for this 7 days that I have paid for with no service.... This is pathetic!!!!! I want my money back ASAP (the difference of the compact to premium) and my 7 days non service money..... This is really BAD service of multichoice... I await your response urgent response and my money too ... I want my money bac****! </p>