Bad Service

I called the call centre on the 20th of March and requested an upgrade from compact to premium. The agent I spoke to confirmed with me that there is no payment to be made. I advised her my debit date is the 28th, and she confirmed that no Mrs Le Fleur you don't need to make a payment. Only amount due would be R799 on the 28th. I still asked are you sure? and she reassured me. So when I go and make a payment an amount of R880 reflects, I call the call centre again and the agent spoke to the manager on duty who confirmed a reversal would be done as the error was theirs. I then called on the 9th of April and still the matter has not been resolved. Instead the fool I spoke to tells me the R80 reversal went to my pvr functions. I clearly told him that the R799 I was told to pay was for everything. Dstv is going to the dogs and at this rate I would rather get Netflix at R200 a month than pay almost R900 and still get ******. It was not my error it was the agents and she should be liable for it not me. Train your staff correctly and stop hiring *********** people. My matter was escalated on the 9th and still no response to date.