Bad Service

Hello <br> <br> I an very disappointed with DSTV as it has been a month and i still have not received my explore, when my hubby called and asked what is going on the gentleman apologized as it was a delay on their side, a week went by and still nothing, so my hubby called yesterday day again asking what is going on just to be told they have no record of us, even though we have a email with a case number and telling us that it has been approved and all will go ahead as discussed, NOW TO BE TOLD THEY DON'T HAVE US ON RECORD, ? am beyond angry as my hubby was thinking about getting netflex and i said no DSTV is so much better now i am thinking twice about DSTV, Cant believe the poor service we have received, my case number: 771852 (Hubby's id-***)