Bad service
On the 12 April i have laid a complain againts multuchoive and it was nit the first time it was the seventh time and even today my service is reconnected but i have paid the full amount i feel that my beeds was noy met as the customer and i cannot pay for something that i dont have full access,i have done everything i could and worse my complain was excalated to supervisor and i was assured that this wouldnt happen but once again same thing happens
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Apr 2016, 11:41Hello Abgm609,
Thank you for taking our call today. We apologise for the poor customer experience.
As discussed, we have forwarded an email to your personal email address. Please send us your proof payment for further assistance.
Thanks again for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. We apologise for the poor customer experience.
As discussed, we have forwarded an email to your personal email address. Please send us your proof payment for further assistance.
Thanks again for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply18 Apr 2016, 11:41
Official
Hello Abgm609,
Thank you for taking our call today. We apologise for the poor customer experience.
As discussed, we have forwarded an email to your personal email address. Please send us your proof payment for further assistance.
Thanks again for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. We apologise for the poor customer experience.
As discussed, we have forwarded an email to your personal email address. Please send us your proof payment for further assistance.
Thanks again for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah