Bad service

I’m very annoyed that I always make payments on time never missed payments, however it goes a day Dstv not playing because there will be an error even when there is no bad weather and when we contact the call centre consultants can’t help and we have to spend over R100 calling this centre. The most annoying thing is that this month there is a R100 extra brought forward on my bill but last month I was sent a message that I will pay R349 and when I went on the app it said the same amount and I paid what showed on the app now I’m being charged R549. This is total ****.