Bad service

This is my last hope. After many months of not using my dstv account, I decided to finally pay it. So, on Monday I checked how much am I supposed to pay and I was told R81,45. I went to shoprite to pay R82.00. I got home and the service is not active. I checked if there's any outstanding balance via Dstv WhatsApp, this time my balance is R80,11. I went and paid R81.00. Now the total amount paid is R163 which is more than enough for Dstv Access. I checked mlthe balance again on WhatsApp, this time it is R150, 73. Why? Now, here is my question to Dstv, why is my account still not active? I contacted you on twitter and Facebook to no response. The last time I had an issue with Dstv I ended up spending more than R100 on airtime trying to call you. Hopefully I will be assited here since you don't bother to respond on other platforms.