Bad service

Ive been struggling to keep my dstv connected the entire month last month. Each week my dstv got disconnected,i sent you proof of payments for everything still your finance department failed to allocate the funds to my account. Once the funds got allocated,you charger me for a reconnection fees for every week i requested you to sort out my issues. Now i have to pay for your incompetency. Worst service ever and your call center is useless