Bad service

Kindly assist as it has been more than a month run around.

I have took out an internet fibre contract with Dstv beginning in February. After 7days the courier came to deliver the streamer and router and I was promised that with 7days the installation people will come and they never showed up till to this day. The debit order has went off for February for something I am not even using or services that have not been rendered.

I have phoned multichoice for a month and spending a lot of money without any pleasant feedback. Every day you deal with different people that don’t even have clue on how to assist. I have went to Heidelberg DSTV shop to try and get someone that can assist with the installation, I was advised there to contact you.

The lady that assisted me, advised me to ask for a job card and send it to them @ Heidelberg DSTV so that the agency can assist with the installation.

Kindly assist with that so that installation can be done. If that is not possible, kindly assist in cancelling this contract I have taken out since I am really disappointed with your services and yet you are benefiting from me as a customer.