Bad service

Dstv whatsapp I wanted to clear an error and some how I ended being on Add on and I mistakenly selected Indian Movies and I was suppose to respond with a yes or a no and my response was the number 4 as that was my error code. I call Multichoice today and they tell me I need to pay reconnection fee and India movies that were added on to my account. When checked my balance on DStv whatsapp I have pay R556 and I paid R580.