Bad service

So disappointed with your service and I need this to be fixed and reimburse my airtime, about r60 that I spent with no success, this is what happened, I called yesterday and spoke to Angela Gule requesting my package to be downgraded from premium to compact, Guess what she messed my Xtra view, called again and spoke To Marcia Magoto(worse customers service from this one, asked her to call me back as I already spent a lot trying to fix their mistake, failed to called me ...then Spoke to Tshepo Chaka, Great customer service and fixed the problem but got messed up when he hung up probably he pressed the wrong button by mistake, This one lifts the cup Bruce Dlamini, worse customers service, Promised to call me back at 8 and never called back, Instead he opened the premium on my extra view. .my secondary and my primary explora is on compact, How's that? I wonder who are they going to bill for premium as your calls are recorded I said I want to be on compact, I won't call you guys will call to sort it out or CPA will deal with you guys and I need to be reimbursed with all this frustration. Unhappy customer.