Bad service

On the 2nd I wanted to activate my dstv streaming services and the balance on the mydstv app indicates that I must pay R296. I paid the amount stated and called the dstv call center ***. There I was told that I actually need to pay another R324. I immediately paid R325. There after I called the call center again and was told the payment doest reflect. I send proof of payment and was told they will escalate the matter with their finance,but nothing happened. I've even try their whatsapp live chat and everytime I was asked for proof and when proof was send I received the same answer of escalating but nothing happened. It's today the 8th 6 days ago I started this process without any luck. Let me be honest if it was not for my family who wants to watch certain programs on dstv I would've never do this begging I would've rather looked for other alternatives. Dstv sucks with their bad service no wonder thousands of subscribers leave them for other alternatives.