1 reviews | Active since Jul 2013
Bad service
I bought the Explora on the 24 month contract and for almost a month I struggled to get the Xtra view sorted out and when that finally work then the billing problems started. Now I need to phone two or three times a week to get my DSTV working and sort out the same priblem!!<br> <br> These guys are already asking us this ridiculous rates and then they does not even deliver a professional service, I guest they think because we live in Africa they can deliver a **** service at a ridiculous high price!! <br> <br> As I'm typing this message I'm on the phone with DSTV for 44 minutes again and of that I do not think I talked for mor that 5min with somebody and the rest I listen to their **** music! <br> <br> They have no respect for their customers! <br> <br> Shame on you and your consultants DSTV!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and the problem has been resolved.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and the problem has been resolved.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert