EK
Esther K
1 reviews | Active since May 2015
14 May 2015, 22:08
bad service
On the date 02/05/2015 I realised that my DSTV account was set to a full channel view by accident and on requesting for correction and reversal as I did not authorise the upgrade..I was told that it was not possible and will have to pay for it. I was promised a feedback in regard and still waiting since. The thought of paying for the service I did not request frustrates me<br> <br> I am saddened by the service I received from multi choice!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 May 2015, 16:04Hello Mothepana,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls went straight to voice mail.
Please be advised that we have downgraded your DStv Premium service to the DStv Extra package. Your amount that will collect on the 27th May 2015 will be R638.93.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls went straight to voice mail.
Please be advised that we have downgraded your DStv Premium service to the DStv Extra package. Your amount that will collect on the 27th May 2015 will be R638.93.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply19 May 2015, 16:04
Official
Hello Mothepana,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls went straight to voice mail.
Please be advised that we have downgraded your DStv Premium service to the DStv Extra package. Your amount that will collect on the 27th May 2015 will be R638.93.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls went straight to voice mail.
Please be advised that we have downgraded your DStv Premium service to the DStv Extra package. Your amount that will collect on the 27th May 2015 will be R638.93.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta