bad service

so I called Dstv end April to.downgrade my package, they told.me to call back after 1st May after my debit order went off.. i called then had an one chat to one of the ladies and told.her I please need to downgrade to easy view and she assisted and said will be effect 1st June. My next debit was then very less which I then assumed was correct. We don't want h TV as we are constantly busy, then today my husband gets home and tell me Dstv took a big amount again. I check.my online profile and see my package is back to compact.. i was retrenched and that was the reason I downgraded and they take the little money we have, no fault of ours... Another thing they get a company on Air to market their decoders we took an explora over a year ago we then get a call to ask if we would like to upgrade and we agree only now to find out we now have two accounts with on air.and one is in arrears we upgraded so how can we have two accounts!! I've emailed and called and emailed and sent messages on Facebook and no one replies, I left a review on hello Peter no one bothers to reply im livid!