pK
patrick K
1 reviews | Active since May 2015
05 May 2015, 08:44
Bad service
Called to ask for an upgrade and pricing but did not give Mr Ramorula a go ahead.He ugraded my dstv and have to penalty fee.Called Miss N Tshabalala who was rude to me and asked her to downgrade my dstv,she asked me to pay R86 of which I did but did not down grade .Called again today and spoke to Miss Mpho Mokou who said I must pay again penalty fees.I'm disappointed with the service I got from them and if dstv have another competitor I was got discontinue using their service.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 May 2015, 12:56Hello kubmag,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your account was downgraded to DStv Compact package as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your account was downgraded to DStv Compact package as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply10 May 2015, 12:56
Official
Hello kubmag,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your account was downgraded to DStv Compact package as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your account was downgraded to DStv Compact package as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert