Bad Service

<p>I called DSTV today to get my DSTV connection restored as it was cut off due to non payent. I spoke to Palesa who seemed nice but you could hear she was not in the mood to assist me this was at 13:08 today. I asked her how much I needed to pay and told her I wanted to downgrade but my query was notresolved because she literally walked off from the conversation, I could hear her colleagues in the background talikng about their weekend (very umprofessional) but she was not responding to me, the call carried on for 20 mins until I hung up. I called back again and spoke to Ziyanda, I asked Ziyanda if I could talk to her manager and she put me through to Phumelele, who had no empathy at all as I was literally pouring my heart out to her. I explained that Palesa's service was terrible and I wanted to report her, I also asked her to get the very same Palesa (or her manager to call me) so that she can explain to me what she just did, apologise and continue with my query to the end. Phumelele said that she would listen to the call and get them to call me back, I agreed that I would wait till 14:30 (90mins was enough to listen to a 20 min call and get someone to call me back) I told her I would call back if I did not get a call back at 14:30. I called back at 14:31 and I spoke to Ntombikayise who was about to get me to talk to her manager but the phone got cut off and it is now 15:30 and I have still had no call back, all I want to do is pay my account so that I can watch TV, why do I have to go through so much.</p>