Bad service 1

Multichoice customer service is very bad, the agent s doesnt know the escation process and the team leader refuse to take the call.

My name is ntsoaki and i made a call to multichoice on the 01.02.2020 and spoke to si yamtha who gave an email address to forward my pop for the payment to be allocated and for my services not to be suspended and she told me that after sending it i should call back and i did, only to be told by zandile that the email address is in correct and i need to send again and i had to drop the call after 20 minutes being on hold. I call again and i spoke to zandile who told me that she escalated and the payment is going to be allocated, only to receive and sms the following day sayi g i need to make the payment of R431 and was also charged for late payments. I made another call and i spoke tovumile and then clyde and also a team leader by the name of govender who peomised that everything will be sorted out and my services wont be suspended, to my surprise on the 05.02.2020 i recieved an sms saying dstv didnt received the payment wich i paid . R400 was paid on 01.02.2020, i understand tha i used the rong ref number but i did everything that i was supposed to on my side but the agent and the supervisor lie and drops tbe call while i was talking