Bad service

Good day dstv help centre

I am writting this email as an unsatisfied client, on the 2nd of September I spoke to one of your consultants and enquired about the amount that I am supposed to pay to reconnect and I was informed that I need to pay R120, R50 is for reconnecting and that the R70 is for dstv access as I had a discount, with that being said the service was restored on the 26th of September I enquired with the self-service on WhatsApp I was informed that my bill is R100, I then paid the due amount on the 26th of September but up to today my service has been disconnected and self service on WhatsApp says I must pay R89 I want to know how and why and what is it for as I paid for October in advance as payment was due on the 2nd of October but yet I paid on the 26th of September I would like an agent to contact me back on my cell which I have provided on my initial email and your Facebook page seemingly multi choice is just enjoying receiving money from me but yet the service is disconnected,i am looking forward to hearing from you.

Kind regards Nthabeleng