JK
Jennifer K
1 reviews | Active since Jun 2020
12 Sept 2022, 09:14
Bad service
Multichoice is honestly terrible the response I am getting from you guys with Regards to my moms account is pathetic 12 consultants responses are terrible can a manager contact me with regards to query ***6 or will take it to the complaints commissioner I need the consultants also to be dealt with no Joy they respond as they see fit
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Sept 2022, 10:23Hi Jennifer Kern,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Sept 2022, 10:23
Official
Hi Jennifer Kern,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
JK
Jennifer K's updateReviewer Update
12 Sept 2022, 17:41Multichoice get someone competent to contact me please get a manger to contact me the response once again was terrible do you guys not sent agents for billing training and how to deal with complaints before calling them how can I be called after 12 emails back and forth explaining what the problem is than I get a call to explain what the problem is first investigate the emails sent go through your billing than revert back to the client with a solution not problem your consultans are very incompantant and so is your management
JK
Jennifer K's update12 Sept 2022, 17:41
Reviewer Update
Multichoice get someone competent to contact me please get a manger to contact me the response once again was terrible do you guys not sent agents for billing training and how to deal with complaints before calling them how can I be called after 12 emails back and forth explaining what the problem is than I get a call to explain what the problem is first investigate the emails sent go through your billing than revert back to the client with a solution not problem your consultans are very incompantant and so is your management
JK
Jennifer K's updateReviewer Update
12 Sept 2022, 20:18While speaking to the consultant explaining my frustration nobantu drops the call that's what one calls call avoidence and not handling conflict I am very frustrated get this problem fixed those reconnection fees to be s****ped Fox this billing
JK
Jennifer K's update12 Sept 2022, 20:18
Reviewer Update
While speaking to the consultant explaining my frustration nobantu drops the call that's what one calls call avoidence and not handling conflict I am very frustrated get this problem fixed those reconnection fees to be s****ped Fox this billing