Bad service

Last moth i had to pay for premium but im subscribed to access fine i did pay the money but my decoder was not working i communicated with them using Facebook i was told my decoder is closed i need to pay R80 something rand not sure of the amount on top of the premium money i paid fine i did that it worked for one day it stopped playing i communicated with them again using Facebook and i was told my decoder has no package i told them but i paid for it to be opened only to find out there's another decoder im aware of and i know nothing about it is not under my name that im busy paying for that has service while my main decoder is not active i have been calling last time i was told they moved the package from the unknown decoder to my decoder it played for one day it stopped as we speak my decoder is not working im busy wasting my money to buy airtime to call multichoice while the are not helping at all i have decided that im closing my account im joining Netflix