Bad service

On the 16 of October at 22:57 we paid our monthly subscription of R809 and on the 19th the service was disconnected for the first time. The first service, center agent i called said her system was down and that I needed to send proof of payment to ***; which I did directly from my husband's banking account & that we had to restore the service ourself using the dstv now app. After nearly an hour of attempting to do that and not succeeding, I called in again and this agent restored the service after I sent proof of payment to her personal email address (***), also directly from my husband's banking account. Then on the 24th we were disconnected again and then once the payment was found we were reconnected. Once again, on the 26th we were disconnected and yesterday the 29th as well. The agent i spoke to yesterday provided a reference number for the complaint (***0-i127). Today we have once again been disconnected and after speaking to an agent she told me that the account holder had to call in; which is my husband & confirm the reconnection. No one else has ever had an issue when I; his wife, call in. The other issue we have is the reconnection cost every time we call in because you've disconnected the service. How are we billed for something that is essentially dstv's fault? So, from date of payment until now no one has allocated our payment to our account, which is why this problem still persists.