Bad service

I change my debit order date around the 10 of last month for the 2 October. The agent confirmed that the debit order date have been amended as requested. Only to find out that Dstv suspend my service on the 21 September. I called today the agend put me on hold for over 40 minutes. No Manager or Teamleaders to assist me. The staff are so incompatent is it cheap labor?????