Bad Service

New Customer from 30 July 2022. Call Centre agent informed me that the Debit Order will go off from the 1st August 2022 and I had to pay 2 days pro rata and it would take effect within 24 hours I would have DSTV Running. 14 August, my DSTV is disconnected, had to pay an extra fee to be re-connected. DSTV did NOT take the debit off on 1st August as I was told. I had to do an EFT to get the DSTV to be re-connected, provided me with the bank details. Why am I being penalized because of the Incorrect information given on the 30 July ? I was not told to do an EFT, nor provided the Bank details. This is the call centre ladies bad training, fault. I am a new customer and already there is Issues.