Bad service

I don't know if I'm working for multichoice or what please assist me I want my airtime cause I'm always calling you with the same problem which I have nothing to do with it this morning my dstv was disconnected Regarding the payment that was supposed to be paid. Guess what I payed them long ago now I'm owning them R1888 which I'm not sure of can someone help me please I'm tired of calling the dstv call center please. I spent about 19:54 minutes this morning trying to find out why is my service disconnected they tell me I need to pay R1888 all I'll say is Jah neh multichoice is failing me struu please reimburse my airtime cause this is unfair.