Bad service

I canceled my streaming in October or earlier than that already because I started using Showmax,I ccanceled on the app but my debit order is still going off my account,today I called and they'd told me I had to hold to the bank to cancel the debit order on my credit card ,I explained to her that If I go to the branch it will meanI gave to cancel my card and order new card,she didn't even care she then transferred me and I held on for over 30 minutes. Bad service ever.