Bad service

I have a problem with my fibre line since 14 March 2025. I logged several calls regarding that, and the agents just told me they will escalate the matter to the fibre department because they don't have a direct line, they will return my calls within 3 hours, I don't know how many calls I've made since and I'm not receiving any call back, two agents even dropped the call while still on the line. They gave me an email address to use even with that no one is responding. Today 18 March 2025 is day 5, and month end I will pay full subscription for something that is not working. They do not put their customers first, we pay a lot of money for nothing.