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BB
Brandon B

1 reviews | Active since Jan 2020

06 Jan 2020, 14:12

Bad service.

Last year some time I signed up for DSTV compact plus package on price lock, which included 2 decoders with xtra view for R598 per month. During the rugby world cup semi final, I wanted to upgrade to premier package for the duration of the world cup. Only to be told that I am on price lock and that I cannot upgrade. Then at end of october my account is - R54. End November my account is debited R1902. Suddenly my account shows I am a premium subscriber. But gurs what I still have only compact plus viewing on both decoders and gone is my price lock fee of R598. I dont want the premium service anymore as world cup has passed. Do not tell me I cant upgrade as I am on price lock and then charge me for it. I have since tried to get my account corrected but no joy.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Jan 2020, 08:24
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
BB
Brandon B's update10 Jan 2020, 15:49
Reviewer Update
This is unacceptable. Firstly, I was informed that i cannot upgrade on the date I originally phoned. Secondly your billing on my statements is totally incorrect. Please refund my money or cancel tje contract in full. You were in breach of contract when you upgraded my account as the consultant said that i cannot upgrade. You can collect you're PVR's as this constitutes to theft. If you check youre phone records i did complain in october already. I was told to take my decoder to local Dstv franchise. Unfortunate this was closed and re-opened in December under new ownership. I do not want your service anymore. I cannot deal with a company that has such little regard for good customer service.
BB
Brandon B's update10 Jan 2020, 15:54
Reviewer Update
Just to correct you I never upgraded to Dstv premium. I tried to upgrade and was informed that i was on 24 month price lock compact account and could not upgrade. So please check your phone records. I am not happy at all. So either give my money back or cancel my contract all together. As i refuse to deal with dishonest people.