OM
Olwethu M
1 reviews | Active since Dec 2019
05 Dec 2019, 13:36
BAD Service
I have app**** for the R499.00 price lock package on Thursday 28/11/2019, they called me back to confirm my details and gave me a time scale of 7 -14 days.
My issue is the fact I have not received any text or email confirming my order but yet the installer called me and asked me when would it be suitable for them to come out.
Secondly I have been calling Dstv/Multichoice to get this sorted out and all I was getting was a run around. Worst part, is when i called in some time this week, and spoke to a lady who gave me a foreigners cellphone number stating it was the price lock team.
I am in the dark now, i have sent emails and asked for call backs from the company but till now nothing as yet. Yesterday I spoke to another lady to claims she has escalated the matter and that I would get a call back within three hours but no call was made.
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
05 Dec 2019, 14:03 Dear Olwethu M,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply05 Dec 2019, 14:03
Official
Dear Olwethu M,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
OM
Olwethu M's updateReviewer Update
05 Dec 2019, 14:44Hi,
Why do I have to firstly add a bad review in order get some sort of assistance ?
This is so unprofessional for such a well established company.
Why do I have to firstly add a bad review in order get some sort of assistance ?
This is so unprofessional for such a well established company.
OM
Olwethu M's update05 Dec 2019, 14:44
Reviewer Update
Hi,
Why do I have to firstly add a bad review in order get some sort of assistance ?
This is so unprofessional for such a well established company.
Why do I have to firstly add a bad review in order get some sort of assistance ?
This is so unprofessional for such a well established company.
OM
Olwethu M's updateReviewer Update
05 Dec 2019, 16:03Thank you for your response, I have received all the details however I am not able to see delivery address whereby I specifically asked for the parcel to be delivered to my work place which is 72 Canterbury St. Cape Town 8000.
OM
Olwethu M's update05 Dec 2019, 16:03
Reviewer Update
Thank you for your response, I have received all the details however I am not able to see delivery address whereby I specifically asked for the parcel to be delivered to my work place which is 72 Canterbury St. Cape Town 8000.
OM
Olwethu M's updateReviewer Update
05 Dec 2019, 16:48Okay thank you for the update, just hope this can be changed as soon as possible because I need this asap
OM
Olwethu M's update05 Dec 2019, 16:48
Reviewer Update
Okay thank you for the update, just hope this can be changed as soon as possible because I need this asap
OM
Olwethu M's updateReviewer Update
05 Dec 2019, 16:58Please ensure it's deliver at Cybersmart Cape Town and on the above address which is 72 canterbury street cape town 8000.
Thank you.
Thank you.
OM
Olwethu M's update05 Dec 2019, 16:58
Reviewer Update
Please ensure it's deliver at Cybersmart Cape Town and on the above address which is 72 canterbury street cape town 8000.
Thank you.
Thank you.
OM
Olwethu M's updateReviewer Update
27 Dec 2019, 12:13Hi there my account is disconnected for the second time in a row, after I’ve spoke to a gentleman by the name of Alton from Randburg. I fail to understand why my account is being disconnected while the contract stated that I will be billed on the 1st of each and month. What should I do in this case because ever since this account was taken I had trouble I don’t understand why this is happening. Can you guys get someone to call me and explain what the hell is going on or should I just cancel the account with you guys.
OM
Olwethu M's update27 Dec 2019, 12:13
Reviewer Update
Hi there my account is disconnected for the second time in a row, after I’ve spoke to a gentleman by the name of Alton from Randburg. I fail to understand why my account is being disconnected while the contract stated that I will be billed on the 1st of each and month. What should I do in this case because ever since this account was taken I had trouble I don’t understand why this is happening. Can you guys get someone to call me and explain what the hell is going on or should I just cancel the account with you guys.
OM
Olwethu M's updateReviewer Update
27 Dec 2019, 13:50I called in today and spoke to three different advisors and they all hanged up on me and I don’t k ow what the F** is going on now as I’ve waisted my airtime calling the company back and no one wants to take ownership. I asked to speak to a manger on two occasions and that’s when they dropped the line.
OM
Olwethu M's update27 Dec 2019, 13:50
Reviewer Update
I called in today and spoke to three different advisors and they all hanged up on me and I don’t k ow what the F** is going on now as I’ve waisted my airtime calling the company back and no one wants to take ownership. I asked to speak to a manger on two occasions and that’s when they dropped the line.