TM
Takalani M
1 reviews | Active since Mar 2019
08 Oct 2019, 17:58
Bad service
Dstv only cares about the monthly premium, they have been over charging me and each time I phone the customer care I am told a case has been raised I will get a call back from price lock. This is the worst customer service I have ever seen
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Takalani M's updateReviewer Update
11 Oct 2019, 05:24***4 I don't know how many times I have phoned customer service complaining that I am being over charged, all I get is mam we have raised a case price lock will get back to you. Why do have to create a service that your customers cannot have access to you when they are not satisfied? Is it so difficult to follow up on the complaints that comes through?
I think price lock was meant to ******* its customers. A simple example if I were to hire a movie today I get charged R70 instead of R35 why are my rates different?
I think price lock was meant to ******* its customers. A simple example if I were to hire a movie today I get charged R70 instead of R35 why are my rates different?
TM
Takalani M's update11 Oct 2019, 05:24
Reviewer Update
***4 I don't know how many times I have phoned customer service complaining that I am being over charged, all I get is mam we have raised a case price lock will get back to you. Why do have to create a service that your customers cannot have access to you when they are not satisfied? Is it so difficult to follow up on the complaints that comes through?
I think price lock was meant to ******* its customers. A simple example if I were to hire a movie today I get charged R70 instead of R35 why are my rates different?
I think price lock was meant to ******* its customers. A simple example if I were to hire a movie today I get charged R70 instead of R35 why are my rates different?