MS
Modiegi S
1 reviews | Active since Jul 2017
20 Jan 2023, 16:25
Bad sercive, Incompetence
Good day
I have a serious problem with Multichoice. And this is not the first time, every second week of the month i have to be disconnected and i am the one calling wasting my airtime, sending emails regarding one matter. How am i supposed to live with such treatment i dont understand. I am now disconnected and being told of a certain amount tht i dont know of which is in arrears. I need clarification if i am still considered to continue with them or not. I need my services to be reactivated ASAP. I made a payment arrangement and paying it off every month but that is not considered when disconnecting my services, i profusely have to phone and remind them of that, talking to different people that doesn't even a tiny thing from my profile. I AM TIRED!!!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
20 Jan 2023, 16:36Hi Modiegi Alina Seheri,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jan 2023, 16:36
Official
Hi Modiegi Alina Seheri,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MS
Modiegi S's updateReviewer Update
21 Jan 2023, 07:48My complained was acknowledged as claimed but it is the next day without feedback or being helped. No one COMMUNICATED with me even till now. Is there any help that i will get from Multichoice?
MS
Modiegi S's update21 Jan 2023, 07:48
Reviewer Update
My complained was acknowledged as claimed but it is the next day without feedback or being helped. No one COMMUNICATED with me even till now. Is there any help that i will get from Multichoice?
DStv (MultiChoice)'s replyOfficial
21 Jan 2023, 16:55Hi Modiegi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per call conversation, the payment arrangement ended as you missed 2 payment for 2 months.
Please note that an amount of R1381.32 is due to reconnect the services.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per call conversation, the payment arrangement ended as you missed 2 payment for 2 months.
Please note that an amount of R1381.32 is due to reconnect the services.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jan 2023, 16:55
Official
Hi Modiegi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per call conversation, the payment arrangement ended as you missed 2 payment for 2 months.
Please note that an amount of R1381.32 is due to reconnect the services.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per call conversation, the payment arrangement ended as you missed 2 payment for 2 months.
Please note that an amount of R1381.32 is due to reconnect the services.
Kind Regards,
DStv: Hello Peter Team
Best regards,
MS
Modiegi S's updateReviewer Update
22 Jan 2023, 09:40It is not with any regret that i am experiencing such drama from your side. Forst of all all arrangements where made and accepted, why now. Just because this is the last month i am paying off my arrears now you have to go and dig for reasosns to extend it??? Again i would like to know why was i upgraded without my consent and knowledge, i never upgraded to Compact plus and never received any call from Multichoice on the 6th of January, the last call i received was on the 1st when they apologized for the inconvenience and reconnected my services, today it's not the same story. A consultant yesterday promised to get back to me with feedback regarding that upgrade till now she hasn't, i believe certain reasons are going to be planted from your side just to back up your mistakes as you are doing with my arreas issue??? I need feedback as in now, this is my account you are messing with and my money you are taking for granted.
MS
Modiegi S's update22 Jan 2023, 09:40
Reviewer Update
It is not with any regret that i am experiencing such drama from your side. Forst of all all arrangements where made and accepted, why now. Just because this is the last month i am paying off my arrears now you have to go and dig for reasosns to extend it??? Again i would like to know why was i upgraded without my consent and knowledge, i never upgraded to Compact plus and never received any call from Multichoice on the 6th of January, the last call i received was on the 1st when they apologized for the inconvenience and reconnected my services, today it's not the same story. A consultant yesterday promised to get back to me with feedback regarding that upgrade till now she hasn't, i believe certain reasons are going to be planted from your side just to back up your mistakes as you are doing with my arreas issue??? I need feedback as in now, this is my account you are messing with and my money you are taking for granted.