Bad rude and disrespectful/pathetic service as always

It is with great sadness that I have to write another bad review about multi choice and their rude agents

I called today to reconnect my decoder and SIPHEHLISE asked me to verify my contact number 3 times and said it’s incorrect and she sounded unprofessional and didn’t even know what she was doing and found an excuse to drag the call and chose to say”my number is incorrect “she dropped the call on me while I was talking and said, as I quote “ I WAS VERIFYING YOUR DETAILS” with such a rude and loud tone then dropped the phone without even assisting me while I was still talking

I called back again and spoke NQOBILE who was okay at first until she got annoyed because I kept doing what she’s asking me to do but the decoder was still not working

She then said,when I asked which plugs was she referring to because I don’t know their names”THE PROBLEM IS ON YOUR SIDE AND NOT US” u do not use such words to a customer under no circumstances.

Your agents are rude and disrespectful and they need training on customer care as well as empathy

Multi choice keeps doing this because they have no competition and they know we are not going anywhere and that’s why nothing is being done about these rude agents