1 reviews | Active since Nov 2013
Bad response time
Got a call from a service consultant a few months back about my expiring contract. They were offering me a renewal with a price lock(R799). Because I was busy, I asked them to call me back, which they never did. I called the service center to get the renewal done, and that was the start of my disaster. I have been hopping between once consultant to another without luck. We use the call centre in hope that it would be a once stop shop to get everything sorted.
Months later and I still don't have a contract. Can someone please get this sorted and chat to Price Lock team to action this urgently.
Dear Pablo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Pablo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Pablo
We apologise for the frustration caused in this regard.
We have referred your query to our Price Lock team to urgently contact you and assist further.
Thank you for your continuous support.
Kind regards
Lebogang
Best regards,
Dear Pablo
We apologise for the frustration caused in this regard.
We have referred your query to our Price Lock team to urgently contact you and assist further.
Thank you for your continuous support.
Kind regards
Lebogang
Best regards,
Good day Pablo,
Our Price Lock team tried to contact you on *** without any success.
Kindly provide us with an alternative number where we can contact you on and also your customer number \ ID number for us to access your account.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Lebogang
Best regards,
Good day Pablo,
Our Price Lock team tried to contact you on *** without any success.
Kindly provide us with an alternative number where we can contact you on and also your customer number \ ID number for us to access your account.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Lebogang
Best regards,