FD
Frans D

1 reviews | Active since Oct 2009

22 May 2015, 11:31

BAD RECEPTION AND STREAMING

This morning I tried to watch some super rugby and the online streaming quality and streaming player were VERY bad, lost signal about 80 times, once the match went out fully and they had to switch to commentary.<br> <br> This is VERY unacceptable seeming that I have 2 DSTV accounts + 2 walkas and PVR. Now you are about to lose a customer seeming that you DO NOT LISTEN to your clients, FIX your bad online streaming, I also have sent several complaints with no response in the last year whatsoever.<br> I demand an apology for all the frustrations endured this year, as well as some assurance that you are about to fix your very useless online streaming or I will be forced to file for a CPA complaint.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 May 2015, 16:15
Official
Hello delportf,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

As per our telephonic conversation please provide us with the following information below as confirmed.

Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused.

Here are our touchpoints:

@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta

Best regards,