1 reviews | Active since Apr 2017
Bad Product DSTV mobile and DSTV Now
<p>I am so frustrated with DSTV, their service levels are dropping on a daily basis. I have been a premium subscriber for over 10 years, I never missed a payment. I also have DSTV Live for my pc as well as DSTV mobile for my cell. Problem with these are, they never seem to work when you want to use them. I have these systems passwords saved on my pc and app in order not to type them in everytime I want to use it, but for the past two weeks, I am unable to axcess the, it is telling me that I need to be a premium subscriber to get to use it, well I am a premium subscriber and it is not the first time it is happening, whenever you call in, you are told to use the Live Chat to get it sorted, well that is the worst, all they do is send you a manual to tell you the steps, well I am logged in, but it is still giving me the same error, I need soemeone to call me and assist me over the phone, casue the Live Chat option is useless. I am tempted to cancell with DSTV.</p> <p> </p> <p>Very very frustrated Travor</p>
Dear Travor ****son
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter Team
Dear Travor ****son
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter Team
Dear Travor
We are really sorry to hear of the poor service you have experienced.
Please allow us to make this right. The Live-Chat team is capable of assisting you in this regard. We have referred your complaint to the them. They will be in touch shortly.
Let us know of the outcome once they have been in touch with you.
Regards
Elna
Dear Travor
We are really sorry to hear of the poor service you have experienced.
Please allow us to make this right. The Live-Chat team is capable of assisting you in this regard. We have referred your complaint to the them. They will be in touch shortly.
Let us know of the outcome once they have been in touch with you.
Regards
Elna
Firstly, thank you for the consultant that called me yesterday to resolve the issue, he assured me that all have been resolved, i did not have access to my pc but could check my cell, my cell app was working, but today my pc when I checked, it is not working, still giving the same error saying that I need to upgrade to a premium subscriber. My dstv Walka also seem to not work, but that is another story on its own, I will complain seperately about that one.
Firstly, thank you for the consultant that called me yesterday to resolve the issue, he assured me that all have been resolved, i did not have access to my pc but could check my cell, my cell app was working, but today my pc when I checked, it is not working, still giving the same error saying that I need to upgrade to a premium subscriber. My dstv Walka also seem to not work, but that is another story on its own, I will complain seperately about that one.
unga Mahlangu, thank you very much for calling me again today, after assisting me yesterday, you called me back to assist with my DSTV Now issue and it has been resolved, due to a technical glitch it was all resolved, I wish that your Live Chat department can see that they do not know how to assist, knowing that they can hide behind the chat, there is no acoountablity for their incompetence. You owned this call and resolved it, thank you you a star. I will take your advise and take the Walka for testing, in future I will go directly toHellopeter instead of calling ********** . Thank you Lunga, the five star rating is for you and not DSTV, for you only,
Regards
Travor
unga Mahlangu, thank you very much for calling me again today, after assisting me yesterday, you called me back to assist with my DSTV Now issue and it has been resolved, due to a technical glitch it was all resolved, I wish that your Live Chat department can see that they do not know how to assist, knowing that they can hide behind the chat, there is no acoountablity for their incompetence. You owned this call and resolved it, thank you you a star. I will take your advise and take the Walka for testing, in future I will go directly toHellopeter instead of calling ********** . Thank you Lunga, the five star rating is for you and not DSTV, for you only,
Regards
Travor
Dear Travor
Thank you for the feedback on the positive experience created by Lunga. It has been referred to management for recognition of his ongoing excellent work.
Please let us know if there is anything that we can assist you with in future.
Regards
Elna
Dear Travor
Thank you for the feedback on the positive experience created by Lunga. It has been referred to management for recognition of his ongoing excellent work.
Please let us know if there is anything that we can assist you with in future.
Regards
Elna