AR
Ayanda R
1 reviews | Active since Aug 2018
21 Aug 2018, 20:58
Bad product
There is something wrong Multichoice is doing even if they won't admit this. I sense that the software updates they do on these decoder is breaking some of the decoders. My decoder was playing well then a message saying 'We are verifying your account details pop up on my decoder. When it disappeared i started to have signal issues. I phone they call centre and some of their agent are so lazy to troubleshoot . They told me my decoder is faulty. Took the decoder to Multichoice office and i was told the decoder is fine. Went back home connected the decoder and it played no issues. Then i realised some of the channels are missing. Phone them for more troubleshooting and still the issue cannot be resolved. Now they telling me its my connection that was not even touched by no one. This morning my neighbour calls me to tell me she is having the same problem at her house. Mind you her decoder is new. This is such a bad product and Multichoice does not take ownership and they keep shifting the blame. This is not right at all. I am very upset with their service and bad call centre staff attitude. If they don't want us they should just tell us.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
22 Aug 2018, 12:19Dear Ayanda Rengqe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Aug 2018, 12:19
Official
Dear Ayanda Rengqe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Aug 2018, 11:55Good day Ayanda
Thank you for sending us your query.
I fully understand your concern, as part of the procedure if the service could not be restored from the call centre. An account holder will be referred to the DStv service centre to have the decoder tested. The purpose is to ensure that both the software and hardware is checked.
If there's no fault with the decoder, you will be informed to contact an accredited DStv installer. An installer will charge you a call out fee which will be at your cost.
Please contact an accredited DStv installer to check your installation.
Regarding your neighbour, he/she will be required to contact us directly on *** or call centre.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply23 Aug 2018, 11:55
Official
Good day Ayanda
Thank you for sending us your query.
I fully understand your concern, as part of the procedure if the service could not be restored from the call centre. An account holder will be referred to the DStv service centre to have the decoder tested. The purpose is to ensure that both the software and hardware is checked.
If there's no fault with the decoder, you will be informed to contact an accredited DStv installer. An installer will charge you a call out fee which will be at your cost.
Please contact an accredited DStv installer to check your installation.
Regarding your neighbour, he/she will be required to contact us directly on *** or call centre.
Kind regards
Dinah
Best regards,
AR
Ayanda R's updateReviewer Update
24 Aug 2018, 16:18Hi Dinah. Thank you for your reply. I will go back to Multi choice again this evening. If they keep saying the issue is my installation. I will recall the accredited DSTV agent then re-install all the cabling , new dish and LNB then install a PVR unit. If it happens that i still do not get a signal after all the spending. Will Multichoice pay me back if this fault is on their side?
AR
Ayanda R's update24 Aug 2018, 16:18
Reviewer Update
Hi Dinah. Thank you for your reply. I will go back to Multi choice again this evening. If they keep saying the issue is my installation. I will recall the accredited DSTV agent then re-install all the cabling , new dish and LNB then install a PVR unit. If it happens that i still do not get a signal after all the spending. Will Multichoice pay me back if this fault is on their side?
DStv (MultiChoice)'s replyOfficial
27 Aug 2018, 21:21Good day Ayanda
Thank you for responding back.
It is not possible to confirm especially if the installation has not been checked as yet. If the problem persist even after an installer has checked the installation.
You will be required to provide us with the name and contact details of an installer so that the case can be referred to the senior technical team. Your feedback will be referred to them for further assistance. They will contact you for a direct interaction regarding your query.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply27 Aug 2018, 21:21
Official
Good day Ayanda
Thank you for responding back.
It is not possible to confirm especially if the installation has not been checked as yet. If the problem persist even after an installer has checked the installation.
You will be required to provide us with the name and contact details of an installer so that the case can be referred to the senior technical team. Your feedback will be referred to them for further assistance. They will contact you for a direct interaction regarding your query.
Kind regards
Dinah
Best regards,