Item: DStv (MultiChoice)
Rating: 1
Author: Sarona M

DStv (MultiChoice)'s replyOfficial

30 Oct 2022, 06:51

Hi Sarona,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply30 Oct 2022, 06:51

Official

Hi Sarona,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

SM

Sarona M's updateReviewer Update

30 Oct 2022, 10:16

I called in the morning I spoke to Sisipho she told me supervisor will call me at 9am , Ishe didn'tIshowIany compassioI I didn't get any call, after 9.30 am I called back and I spoke to Asakhe she dropped the call on me. This first 2 ladies I spoke to they working from home. I'm highly disappointed. Now I got off a call with Unathi (agent) she was very helpful and very compassionate, her supervisor Romeo told me I have to wait 24 to 48 hours so he can investigate. He told me Nomonde Shibali cancelled the price lock or subscription on the 14th October and I didn't even call DStv that day to cancel. Honestly I'm shattered to the core with this poor and demeaning customer service. I have been a customer since 2016, this year DStv is showing me flames. Now I can watch anything .How long will I wait.
#disappointed

SM

Sarona M's update30 Oct 2022, 10:16

Reviewer Update

I called in the morning I spoke to Sisipho she told me supervisor will call me at 9am , Ishe didn'tIshowIany compassioI I didn't get any call, after 9.30 am I called back and I spoke to Asakhe she dropped the call on me. This first 2 ladies I spoke to they working from home. I'm highly disappointed. Now I got off a call with Unathi (agent) she was very helpful and very compassionate, her supervisor Romeo told me I have to wait 24 to 48 hours so he can investigate. He told me Nomonde Shibali cancelled the price lock or subscription on the 14th October and I didn't even call DStv that day to cancel. Honestly I'm shattered to the core with this poor and demeaning customer service. I have been a customer since 2016, this year DStv is showing me flames. Now I can watch anything .How long will I wait.
#disappointed

SM

Sarona M's updateReviewer Update

30 Oct 2022, 15:50

I called again for the 4th time asking for assistance, I was on hold for 40 minutes. The supervisor told me they can't come to the phone , I don't know if this is a **** or what.

SM

Sarona M's update30 Oct 2022, 15:50

Reviewer Update

I called again for the 4th time asking for assistance, I was on hold for 40 minutes. The supervisor told me they can't come to the phone , I don't know if this is a **** or what.

SM

Sarona M's updateReviewer Update

30 Oct 2022, 18:02

Finally, I called in for the 7th time, I was helped by the team leader called Maria, she was sweet and compassionate, she was very helpful I'm reconnected. However the team leader by the name of Romeo didn't help me, it's like he wanted me to beg him to help me. Please promote team leader Maria to management she's an asset to DStv multichoice. Thank you.

SM

Sarona M's update30 Oct 2022, 18:02

Reviewer Update

Finally, I called in for the 7th time, I was helped by the team leader called Maria, she was sweet and compassionate, she was very helpful I'm reconnected. However the team leader by the name of Romeo didn't help me, it's like he wanted me to beg him to help me. Please promote team leader Maria to management she's an asset to DStv multichoice. Thank you.

Bad poor customer service