Bad, Poor Client Service Delivery
<p>Been a client for a many years (X2 Premium accounts: ********** 099 and ********** 191). My monthly subscription gets deducted on a monthly basis for both decoders. In September 2016 I decided to upgrade decoder ********** 191 to DTSV Explora (Pricelock). The amount of R1778-63 was deducted as usual on the debit order date - however not allocated to both decoders. Decoder ********** 099 was disconnected 3 times up until today. Every time I call in (Spoke to several "Supervisors") who promise me that this will not happen again and they will transfer the credit amount (currently reflecting on my explora account to the other decoder...) with no luck. Every time it is my airtime and inconvenient. This is totally unaceptable and poor service. If this have to happen one more time I will escalate this to the highest level Management of DSTV.</p>
Dear Petra Terblanche
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Petra Terblanche
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Petra
Thank you for taking your time and bring this matter to our attention.
We confirm that your account has been manually adjusted and now reflects an overall credit balance of R609.38.
Please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Dear Petra
Thank you for taking your time and bring this matter to our attention.
We confirm that your account has been manually adjusted and now reflects an overall credit balance of R609.38.
Please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Good day, I will not be responsible for the X3 reconnection fees for the Premium Decoder, as this was an Admin calculation mistake on your side.. The amount of R1778-54 was deducted from my account on the 25th of October 2016. This is the payments for both the Explora and the Premium account. So if you telling me there is a credit - then once again no money was allocated towards the Premium decoder? Please advise how this will be prevented from happening in the future?? Please also confirm that the premium decoder will not be disconnected again due to issues on your side?
Good day, I will not be responsible for the X3 reconnection fees for the Premium Decoder, as this was an Admin calculation mistake on your side.. The amount of R1778-54 was deducted from my account on the 25th of October 2016. This is the payments for both the Explora and the Premium account. So if you telling me there is a credit - then once again no money was allocated towards the Premium decoder? Please advise how this will be prevented from happening in the future?? Please also confirm that the premium decoder will not be disconnected again due to issues on your side?