BAD PATHETIC CUSTOMER SERVICE

What is happening with DSTV. Total *******. Does anyone have the same problem with them. Every day the amount thats due change. From R400 to R2200 now. I called and the call centre agent informed me maybe its a mistake. They took my details to call me back. Now my DSTV is disconnected. I said to the agent that if you account is in arrears they stop it immediately not waiting for R2200 before disconnecting services. I am on a price lock for R649.00, Now all of a sudden I have the full package, I informed her that I do not have the full package. This is really ridiculous. What the hell is going on ? I keep on calling but cannot get any answers. Please help me. I am so upset right now. I have kids at home that make use of the tv. What am I suppose to do now. I pay every month. I go so far as to call in and ask for payment amount. How is this possible ?