Bad pathetic customer care support

I have just called Dstv’s customer service call center. I was unable to firstly hear the consultant as the background noise was overwhelming from her side. My accountant was debited in December 2022 and when I wanted to watch tv this afternoon it was blocked. I held my phone on my ear for almost twenty three minutes and kept on saying “hello hello hello please help me’❤️🥲🤦🏿♀️ and the lady probably left her handset on her desk as she was nevertheless not bothered to give me further instructions. Paying more than R1K a month is certainly not worth it for one to receive such a **** service.