BAD ... OR SHOULD I SAY NO SERVICE

Item: DStv (MultiChoice)
Rating: 2
Author: LIESEL W

Hi, I messaged DSTV to reconnect my package. Not knowing that all the decoders were unlinked!!! I have been trying for more than a week to get this sorted! All i want is my other decoder to be connected so that i can view another dstv channel in my room as well as the explora, why is this so difficult to understand and to restore!!! I have been nothing but patient with the service i have received and i am totally fed up now!!! DSTV is an expensive luxury to have so i would expect proper assistance!!!

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

25 Nov 2015, 14:30

Hello L1ESEL,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply25 Nov 2015, 14:30

Official