Bad notification and horrible service

The service i received from dstv has been poor and really unprofessional.

Dstv agent lusanda was quick to tell me that she checked the reference and that what my email from a dstv agent is saying doesnt confirm to what is reading on the system.

I then told her that my dstv was disconnected on the 9th and then i sent proof of payment and my dstv was reconnected by the agent who was assisting me.

I then told lusanda to check the notes and see what her colleague has said as to why my dstv has been reconnected. She then told me that there is no notes on the system to prove this.

I have paid over R4000 to dstv since February and my dstv pricelock is supposed to be R695.

The agent then ended the chat as i requested a ticket. She then asked about the disposition and i said i do not accept what she is saying then she just ended the chat.

I am really disappointed and i just want to speak to a competent agent from dstv who will fix this matter.