BAD / NO SERVICE FROM DSTV CALL-CENTRE AND HELPDESK

My service has been suspended due to a transfer from an old (broken) decoder to my new decoder which I bought on 1/7/2018 at Makro Strubensvalley.

I receive an sms advising that I owe 497.45 to you. I paid on 1/7/2018 R212.00 pro rata for the Family package and also now 250.00 for this month.

My DSTV has now not been working since yesterday afternoon - I went to Makro and Lerato at your DSTV Help Desk assisted me. I was told it would only take 2-3 hours to "delete the upgrade request" on my account. I never requested an upgrade - I had the full package the last time I was connected.

I have spoken to 5 different agents at your call-centre - being cut of 3 times - wasting my airtime and time.

Please could you ensure that my DSTV now works - the matter was apparently excelated to your business desk, but your 2-3 hours has now become 20 hours - THE TIME DELAY TO RESOLVE THIS SIMPLE MATTER IS UNACCEPTABLE.